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!SECTION - Support

Technical Support

The most high-tech piece of video equipment in the world doesn’t hold any value if you’re experiencing technical difficulties. That’s why we put so much focus and energy into our customer service. When you call Ensemble Designs you’ll speak to a live person with the skills needed to solve the issue you’re experiencing. If you’d like to do a Teamviewer session where we look at your desktop and help optimize your Ensemble related settings, just let us know. Below are answers to frequently asked questions, technical documentation, and software downloads.

Software and manuals

Get the latest software and manuals for all of your Ensemble Designs products.

Technical Support Request Form

Use this form for the most immediate online service for products that you own. For pre-sales technical questions please contact our sales department.

E-Mail the support staff or call +1 530.478.1830

Five-Year Warranty

Your Ensemble products have a warranty period of five years from purchase, to be free of defects in materials and workmanship. During the warranty period, your products will be repaired or replaced at our discretion. Warranty work is performed at Ensemble Designs in California.


Video Terms and Definitions

Support for Older Products