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BrightEye Support

Manuals

Operational manuals for all of the BrightEye models

Firmware Downloads

Get the most up to date firmware for your BrightEye. Product Serial Number Required.

Contact Support

Our support team is available to help.

Support Articles

Information about system requirements, answers to commonly asked questions, and troubleshooting advice.


Control Software

BrightEye Control Mac 3.0.2

19 Apr 2018
  • Improved connection reliability, especially with older BrightEye devices.
  • Fixes issue with recalling saved settings on units with memory registers.
  • You can now set string controls to “”, which allows you to properly remove a feature license.
  • Fixes several crashes related to connecting and disconnecting BrightEye devices.
  • Other small fixes and enhancements.

BrightEye Control Windows 3.0.2

19 Apr 2018
  • Improved connection reliability, especially with older BrightEye devices.
  • Fixes issue with recalling saved settings on units with memory registers.
  • You can now set string controls to “”, which allows you to properly remove a feature license.
  • Fixes several crashes related to connecting and disconnecting BrightEye devices.
  • Other small fixes and enhancements.

BrightEye Mac 2.1.5

08 Jan 2015
  • Requires Mac OS X 10.7+.
  • Improved audio controls for BrightEye 75/76.
  • Fixed a couple crashing bugs.

BrightEye PC 2.1.5

08 Jan 2015
  • Improved audio controls for BrightEye 75/76.
  • Fixed a couple crashing bugs.

Logo Converter - Macintosh 2.0.1

22 Jan 2018
  • 4K Logos no longer have faint lines at quad edges.
  • Ability to set a poster frame for logo animations.
  • Fixed some errors related to background preview images.

Logo Converter - Windows 2.0.1

22 Jan 2018
  • 4K Logos no longer have faint lines at quad edges.
  • Ability to set a poster frame for logo animations.
  • Fixed some errors related to background preview images.

Test Pattern Generator Software 2.1.4

09 Dec 2016
  • For use with Avenue 7400/9400 and BrightEye 57 test signal generators.
  • Added support for audio files with custom patterns.
  • Adds support for VPID in RGB444 formats in 1080sf.


Support Articles